Recovery options

1. Profiles added to your nation via an import can be found using a filter. You can add them to a list and delete them from your database.

2. Within the control panel, donations can only deleted one at a time. Any profile connected to a donation cannot be deleted. If you import donations, or if the import updated existing profiles, we can restore your nation from a snapshot

3. We may be able to help you even if a snapshot doesn't exist. Email Send in the following information with your request:

  • The name of the nation
  • How the records to be deleted can be identifiedThe list they are onThe tag applied to the profilesThe date range for the donations
  • How urgently the request needs to be completed

We will work with you to get the removal scheduled and completed.

Related HOWTOs

How to import
How to backup your nation
How to filter
How to create a list
How to remove people from your database

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