What should I do about my existing recurring donations?
If you have existing recurring donations in your nation, we want you to continue collecting on these donations. Many NationBuilder customers use NationBuilder Payments as well as their existing processor simultaneously. By doing so, recurring payments post on a monthly basis and will continue to post to your nation until the payment expires.
How much does it cost to implement NationBuilder Payments?
NationBuilder Payments installation and setup is free. You do not need a merchant account with your bank to set up Payments. NationBuilder only charges you a per transaction charge at 2.9% + 30¢ per transaction, which is a standard rate across payment processors. There are no hidden fees and no exceptions to the cost.
Is there a non-profit discount?
Yes! NationBuilder extends non-profit discounts to qualifying 501c3 organizations. The non-profit discounted rate is 2.2% + 30¢ per transaction in the US and Canada (not yet available in other markets). You can request the non-profit discount directly from your NationBuilder payment processor settings after you’ve setup your account.
Do you need a merchant account to create a NationBuilder Payments account?
No, you do not need a merchant account to create a NationBuilder Payments account.
What do I need to setup the payment processor?
For initial setup, you need to have a mobile phone number for verification, your organization’s legal name and contact details, and finally, a debit card or a bank account (routing number/account number) to set up payouts. Setup can take as little as five minutes.
How do I get my money?
After the account is set up and verified, NationBuilder will send the first payout within 2 days of verification. From there, NationBuilder will payout any balance (minus the transaction fee) to the debit card or bank account on a daily basis.
Can I change my payout schedule?
Yes, you can change your payout schedule. Please contact NationBuilder Support directly through your in-app messenger with your desired payout schedule (daily, weekly on a specific day, or monthly on a specific date).
Can I export my donations?
Yes, you can export your donations under Finances > More > Exports.
How do I migrate existing recurring donors to NationBuilder Payments?
Some customers eventually opt to migrate their donors to their NationBuilder Payments page. This process can be finessed by migrating the existing donation page to the new donation v2 page. Which means that donors will return to the same URL to renew their donations, but process their recurring donations on NationBuilder Payments.
In the event of credit card expiration or cancellation of the existing recurring donations, some customers opt to manually migrate donors to the new donation page by encouraging donors to start new recurring donations from the new NationBuilder Payments donation v2 page.
Who do I contact if I need additional support?
NationBuilder’s world class support team is available to assist you 7 days a week via your in-app messenger or via email at firstname.lastname@example.org. You can also call during weekday business hours from 6am PST to 6pm PST.