Donation statuses help you understand what happened to a transaction after a supporter attempted to donate. You can view these statuses in the Finances section and filter transactions based on their status to review donation activity.
Each transaction in the Finances table displays a status that reflects the outcome of the payment attempt.
Donation statuses
Succeeded
A Succeeded status means the donation was successfully processed.
These transactions contribute to your fundraising totals and are included in metrics such as total raised, successful transactions, average amount, and unique contributors.
Failed
A Failed status means the payment could not be processed.
This can happen for several reasons, including:
expired or declined cards
insufficient funds
payment processor errors
incorrect payment credentials
If available, a failure reason will appear when you hover over the information icon next to the transaction.
Failed transactions do not contribute to your totals.
Pending
A Pending status means the payment is still being processed and has not yet been completed.
Pending transactions may occur when:
a payment is still being confirmed by the payment processor
a bank transfer payment method is being verified
Once processing is complete, the transaction status will update.
Refunded
A Refunded status means the payment was returned to the supporter after it was processed.
Refunds can happen when:
a control panel user issues a refund
a donor disputes a transaction
Refunded transactions remain visible in the Finances section so you can maintain a complete record of your financial activity.