Event reminders let you schedule up to five automatic emails and texts in the hours, days, or weeks before your event. Instead of creating saved filters and scheduling blasts for each event, you can configure reminders once from the event's settings and they will send on their own. This is useful for any organization that runs events regularly and wants attendees to show up on time with the right details.

Where to start

Before you set up reminders, make sure:

You have the right permissions. You need website permissions on the nation.
If you plan to send text reminders, your nation has a texting plan, a phone number set up, and (for US nations) a completed 10DLC registration. See Set up text messaging for details.

📌 Note: Text reminders are only available to nations with texting enabled. Check our pricing page for plans that include texting.

Set up an event reminder

Navigate to Website > [Site name] > [Event Page] > Event settings.
Go to the Autoresponses tab.
Click Add reminder.
In the modal, select how far before the event the reminder should send (hours, days, or weeks).
Choose the reminder type: Email or Text message.

Email vs text reminders

Every event starts with a default email reminder. You can have up to 5 email reminders and 5 text reminders per event.

Emails are best for longer content, links, and detailed instructions.
Texts are best for short, high-visibility nudges close to the event start time.

Write your reminder content

After selecting a time and type, the editor opens below the table.

Select a broadcaster from the dropdown. This determines the sender identity.
For text reminders, only broadcasters with a phone number attached will appear.
Write your message in the content area.
Click Save at the bottom of the editor.

The reminder now appears in the table on the Autoresponses tab, showing its type, scheduled send time, and status.

Important Notes:

Event reminders are only sent when the page status is published or unlisted.
An .ics file will be included all email event reminders. You can disable the .ics calendar file attachment across all automated event emails in your site settings, by unchecking the box: Enable automatic add-to-calendar file attachments (.ics files).
You can edit your website theme to customize the default text of email and text reminders. Read our documentation for more information.

Know when your reminder has sent

Once a reminder sends, the Autoresponses table updates its status:

Sent when the reminder has been delivered to RSVPs.
Canceled if the reminder couldn't send (e.g. due to a plan downgrade or a failed payment).
You can hover over the status to see a timestamp.

An activity is also added to your event page's dashboard:

"An email event reminder for [event name] has been sent to all RSVPs."
"An SMS event reminder for [event name] has been sent to all RSVPs."

Edit or delete a scheduled reminder

To edit a reminder, click its row in the Autoresponses table and update the time, type, broadcaster, or content. Click Save.
To delete a reminder, click the caret at the end of its row in the Autoresponses table, and select Delete.

⚠️ Please note: If you downgrade your plan or remove the texting add-on, any scheduled text reminders will be canceled at their send time. You'll see a notice in the plan change modal before the downgrade takes effect.

Reminders on user-submitted events

If you use the calendar page for user-submitted events, the same reminder options are available in the calendar's event creation flow. All reminder settings will apply to submitted events created under that calendar.

Understand credit usage for text reminders

Text reminders use credits from your texting plan. How credit overages are handled depends on your plan type.

Standard plans

Before saving a text reminder, you must acknowledge the auto-upgrade checkbox:

The billing contact of your nation will receive a warning email 24 hours before a reminder that may trigger an upgrade is sent. Review your reminder and adjust if you want to avoid the upgrade.

If your scheduled reminder exceeds your available credits when it sends, your text plan is automatically upgraded to the next tier and an invoice is issued.

Enterprise, Network, and Alliance plans

You are not blocked from sending if credits run out. Overages are charged retrospectively. The primary account contact and billing contact also receive a warning email 24 hours before a reminder that may trigger an upgrade is sent.

Text reminders and text blasts: minimizing delivery delays

When you send a text blast, it joins a queue tied to your phone number. Text reminders use the same queue, so if a large blast is ahead of a reminder, the reminder waits.

How long could a reminder be delayed?

Two things determine this: how full the queue is, and how fast your number can send (measured in segments per second, or MPS), and how long your message is (how many segments).

Number type	MPS	Queue limit
Standard CA/US	1/sec	36,000 segments
Toll-free	3/sec	108,000 segments
Short code	100/sec	3,600,000 segments

At 1 MPS, a queue of 3,600 segments already means over an hour of delay. Short codes send 100x faster and have a much larger queue, making them the most reliable option for high-volume senders.