Any bug or issues found on anything that ships with an unmodified public theme.
Any bug found in liquid, with our documentation being the rulebook.
Clarifying tutorials already found in our theme documentation.
Questions about simple template customizations, such as:
We want to support new customers who are getting up to speed with theming, but we encourage customers who want to customize their theme to first visit our theme documentation for a solution. If your request falls into one of the four supported conditions above, you can email your inquiry to [email protected] and include as much relevant information (nation slug, links to pages, screenshots) as you can.
While we will do our best to answer your questions promptly while you are getting started, please note that theme requests cannot be prioritized.
Theme requests that fall outside the scope of our support:
Modifications to non-stock custom themes (including themes built by NationBuilder certified Architects).
Our Support team doesn’t handle theme requests from certified Architects; these should be directed to our Business Development Team.
If your theme support inquiry falls outside of the scope of our support, and you can't find what you're looking for in our theme documentation - we recommend contacting a NationBuilder certified Architect or certified Expert to help you achieve your goal.