Forward email to a broadcaster

After connecting a third-party email address to a broadcaster, you may want to forward your email to that broadcaster.

Updated over a week ago

Where to start

If you're using a third-party email provider, after you've connected your email address to a broadcaster you may want to forward your email to that broadcaster. These steps are done outside of your nation's control panel, as the easiest way to do this is to set up forwarding directly with your email provider.ย 

If you are using a different service, you can contact your email provider for help forwarding your email. Typically, these instructions live within an online support center. Alternatively, you can forward email from your local computer. Using this method, mail will only be forwarded when your computer is on and the application is running.ย 

You can also log a copy of outgoing emails from your external email provider to your nation by bcc'ing your broadcaster's forwarding address. This address is listed in bold in your broadcaster's Settings > Email screen. It is in the format of [email protected] (e.g. [email protected]). When sending from an external email provider, bcc'ing your broadcaster's forwarding address will only log contact in your nation if sending from the custom domain email address connected to your broadcaster.

๐Ÿ“Œ Note: Due to email forwarding limitations on Outlook's end, we no longer suggest forwarding mail from Outlook to NationBuilder. The forward feature in Outlook makes mail come from the custom domain itself, instead of the original sender. This results in emails getting logged to the wrong profile.

Forwarding from Google Apps

1. Click the Settings icon in the top right of the screen.

2. Click the word Settings from the dropdown menu.

3. Go to the "Forwarding and POP/IMAP" tab and add your forwarding address. This address is listed in bold in your broadcaster's Settings > Email screen. It is in the format of [email protected] (e.g. [email protected])

4. Go to your broadcaster's dashboard. There will be an email with a confirmation code. Take this confirmation code and enter it in the field below the "Add a forwarding address" button in Google Apps.

5. Click the Save Changes button in Google Apps.

That's it! You've successfully forwarded incoming email to your broadcaster. The message in your broadcaster's email settings will not change.

Forwarding from Exchange

Your Exchange administrator will need to create a contact on the server for your broadcaster's email and then set up the autoforwarding for your account using either the Exchange Management Console (EMC) or shell commands. Microsoft Technet has instructions for configuring email forwarding. Note that after your email is successfully forwarded to your broadcaster, the message in your broadcaster's email settings will not change.

Forwarding from GoDaddy

1. Log into your GoDaddy account.

2. Find your domain name in the list of domains. Click the launch button for that account.

3. On the email plans page, click the email address you want to connect to your broadcaster. In the pop up window, click the Advanced tab.

4. In the "Send CC To" field, enter your broadcaster's forwarding address. This address is listed in bold in your broadcaster's Settings > Email screen. It is in the format of [email protected] (e.g. [email protected])

5. Click OK to save your changes.ย 

That's it! You've successfully forwarded incoming email to your broadcaster. The message in your broadcaster's email settings

Forwarding from Mail for Mac

Remember that when forwarding from Mail for Mac, mail will only be forwarded when your computer is on and the application is running. Therefore, we recommend forwarding email directly from your email provider.

1. Go to Mail > Preferences > Rules and create a new rule named NationBuilder Autoforward.

The recipient contains field should be your custom domain email address.

Forward the message to your broadcaster's forwarding address. This address is listed in bold in your broadcaster's Settings > Email screen. It is in the format of [email protected] (e.g. [email protected])

2. Click the OK button.

If you want your old mail forwarded to your nation, click Apply when prompted. If you don't want your old mail forwarded, click Don't Apply.

That's it! You've successfully forwarded incoming email to your broadcaster. The message in your broadcaster's email settings will not change.

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