How do I get my organization registered?
Registration happens directly in your control panel, under to Settings > Phone numbers > Compliance and registration.
How registration works
Registration happens in two steps:
Brand registration establishes your organization's business identity. This must be approved before you can continue. Approval typically takes just a few minutes.
Campaign registration covers your specific texting use case (for example, general updates, fundraising, or political outreach). This step takes longer, since it goes through a review process outside of NationBuilder's control. Timelines can vary, and may take longer if there are errors or incomplete information in your submission.
Wherever possible, we'll pre-fill information we already have on file for your organization. You'll still see and confirm each screen, since some fields can't be skipped even when they're pre-filled. Double check that pre-filled details are correct before continuing.
What information is required for 10DLC registration?
The information required is the same regardless of your texting volume:
Organization information
Legal company name
Contact information
EIN/TIN industry segment
Message usage details
Information on how text messages are delivered to your supporters
Explanation and examples of opt-in confirmations
Two examples of regular text messages sent out by your organization
This information is submitted to Twilio, our texting service provider, and may be rejected if anything doesn't meet carrier requirements.
If your registration is rejected
You'll be notified by email and in your control panel with details on what needs fixing. You can correct just the flagged information and resubmit, you don't need to re-enter the whole form. See 10DLC Registration Errors for more detail.
527 political organizations
If you're a 527 political organization, you'll also need to register separately with Campaign Verify before completing 10DLC registration. See How do I know if I am affected by this? for details.