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Multi-factor authentication FAQs

FAQs for the login experience.

Updated over 2 months ago

NationBuilder provides secure experience for your control panel users and supporters to log into your account. Here are a few frequently asked questions about how you can configure the login experience to work best for your organiztion.

What is the login experience?

After navigating to [yournationslug].nationbuilder.com, both control panel users and supporters will encounter a login screen as shown below. From here, if social login is enabled, users will be able to log in with an email and password or using their Google or Microsoft account. They can also initiate a password reset if needed.

There is a dedicated section in your control panel for managing these login and security settings, including configuration for multi-factor authentication (MFA).

Can I customize the login screen?

Yes, you can personalize the login experience by adding your logo, changing the background color, and including text above and below the login form. More details on how to do this here.

How does the login page relate to my custom theme?

If you're using a custom theme that predates 2024, you may need to hide outdated information pertaining to our older password login system. If you have a custom theme, read this article to find out more.

How does social login work?

Social login provides a convenient, fast, and secure way to access services by using trusted credentials from providers like Google or Microsoft. It eliminates the need for extra passwords and speeds up the login process. You will find more details about social login in this article.

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