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FAQs
FAQs
Frequently asked questions about NationBuilder.
+4
31 articles in this collection
Written by
Lauren Rowse,
Alex Simoes-McArtor,
Alex Stevens
and 4 others
Understanding the HandyNation Add-on
Written by
Erika Avellaneda Celis
Updated over a week ago
Basics
NationBuilder theme documentation
Our detailed theme documentation is available on nationbuilder.com.
Written by
Jay Godfrey
Updated over a week ago
NationBuilder API and Developer Documentation
Our API Documentation is available on nationbuilder.com.
Written by
Jay Godfrey
Updated over a week ago
Pricing FAQs
Our most common questions on NationBuilder plans, add-ons, and bundles.
Written by
Jay Godfrey
Updated over a week ago
What is a slug?
We use that word all the time! It's just the end of the link or the name of your nation.
Written by
Jay Godfrey
Updated over a week ago
Why can’t I change my nation slug?
It actually makes things more complicated, so we advise against it.
Written by
Jay Godfrey
Updated over a week ago
How can I reset my password?
Locked out? Hit re-set your password to get back in and back to work.
Written by
Jay Godfrey
Updated over a week ago
How do I add people to my nation?
People are the heart of your organization! Add them one by one, or import from a spreadsheet.
Written by
Jay Godfrey
Updated over a week ago
How do I cancel my trial/account?
We are sad to see you go - but it's easy to choose to cancel or pause in your nation settings.
Written by
Jay Godfrey
Updated over a week ago
How do I downgrade to the Leader plan?
Information on how you can change your NationBuilder plan.
Written by
Jay Godfrey
Updated over a week ago
Where can I find out what's new or been updated/fixed in NationBuilder?
New features, updates, and bug fixes in our release notes.
Written by
Jay Godfrey
Updated over a week ago
Connecting NationBuilder to other Apps with Zapier
Zapier helps users build their own personalized, code-less workflow automations.
Written by
Alex Simoes-McArtor
Updated over a week ago
Communication
What does "emailable" mean?
Written by
Alex Stevens
Updated over a week ago
How do I connect Facebook/Twitter/Email to my nation?
Connect with your supporters on social media and email to see where they are interacting with you.
Written by
Alex Simoes-McArtor
Updated over a week ago
How do I edit my email template?
HOWTO access the template of your emails to create a totally customized look.
Written by
Jay Godfrey
Updated over a week ago
Why are emails landing in spam folders?
Sending to good lists, writing good clear emails, and asking your supporters to open and click will help.
Written by
Jay Godfrey
Updated over a week ago
Website
Integrating with Double the Donation
Configure your NationBuilder donation page to discover employer matching donation opportunities using Double the Donation (360MatchPro)
B
Written by
Brian Palmer
Updated over a week ago
Understanding reCAPTCHA
Donation (v2) pages are equipped with reCAPTCHA to protect your account from fraud
Written by
Lauren Rowse
Updated over a week ago
How do I change which page is my home page?
Your home page is the first page that people will land on when visiting your website.
Written by
Jay Godfrey
Updated over a week ago
What is the file upload size limit?
Hint: it's 10mb on pages and 20mb in the theme!
Written by
Jay Godfrey
Updated over a week ago
How can I make a page jump using an anchor?
Click on key words to move around and organize a page with lots of text.
Written by
Jay Godfrey
Updated over a week ago
How do I see the responses of a contact page?
Where to find the messages sent to you via your 'contact us' page.
Written by
Jay Godfrey
Updated over a week ago
What fields can I write to from a signup form?
Written by
Jay Godfrey
Updated over a week ago
How do I add a tracking pixel to my site?
Track the behavior of your users using a tracking pixel.
Written by
Jay Godfrey
Updated over a week ago
How do I make a double confirmation page?
Ask your supporters to be super sure they want to hear from you.
Written by
Jay Godfrey
Updated over a week ago
How can I change the order of my tickets on an event page?
You might want to make the least expensive first. Here's how.
Written by
Jay Godfrey
Updated over a week ago
How do I set a maximum for number of tickets purchased?
If you are limiting the number of tickets per purchase there are a few theme tweaks needed.
Written by
Jay Godfrey
Updated over a week ago
How to embed a widget or image between content text in a page or email blast
Written by
Lauren Rowse
Updated over a week ago
Settings
How does the Quorum integration work?
Nationbuilder and Quorum allow you to organise your community digitally, on the ground, and coordinate your volunteers.
Written by
Flore
Updated over a week ago
Migrating to NationBuilder Payments
Most common questions about what to do once you've migrated to NationBuilder's payment processor
Written by
Erika Avellaneda Celis
Updated over a week ago
How do I add a payment processor?
Receive donations directly in your nation. Once connected you can set up a donation page and log donations on people profiles.
Written by
Jay Godfrey
Updated over a week ago