NationBuilder

Frequently asked questions about NationBuilder.

FAQs

Our detailed theme documentation is available on nationbuilder.com.

NationBuilder theme documentation

Our most common questions on NationBuilder plans, add-ons, and bundles.

Pricing FAQs

We use that word all the time! It's just the end of the link or the name of your nation.

What is a slug?

It actually makes things more complicated, so we advise against it.

Why can’t I change my nation slug?

Locked out? Hit re-set your password to get back in and back to work.

How can I reset my password?

People are the heart of your organization! Add them one by one, or import from a spreadsheet.

How do I add people to my nation?

We are sad to see you go - but it's easy to choose to cancel or pause in your nation settings.

How do I cancel my trial/account?

Information on how you can change your NationBuilder plan.

How do I downgrade to the Leader plan?

New features, updates, and bug fixes in our release notes.

Where can I find out what's new or been updated/fixed in NationBuilder?

Zapier helps users build their own personalized, code-less workflow automations.

Connecting NationBuilder to other Apps with Zapier

Basics

What does "emailable" mean?

Connect with your supporters on social media and email to see where they are interacting with you.

How do I connect Twitter/Email to my nation?

Sending to good lists, writing good clear emails, and asking your supporters to open and click will help.

Why are emails landing in spam folders?

Communication

Configure your NationBuilder donation page to discover employer matching donation opportunities using Double the Donation (360MatchPro)

Integrating with Double the Donation

Donation (v2) pages are equipped with reCAPTCHA to protect your account from fraud

Understanding reCAPTCHA

Your home page is the first page that people will land on when visiting your website.

How do I change which page is my home page?

Hint: it's 10mb on pages and 20mb in the theme!

What is the file upload size limit?

Click on key words to move around and organize a page with lots of text.

How can I make a page jump using an anchor?

Where to find the messages sent to you via your 'contact us' page.

How do I see the responses of a contact page?

What fields can I write to from a signup form?

Track the behavior of your users using a tracking pixel.

How do I add a tracking pixel to my site?

Improve your email deliverability and privacy by asking for an email confirmation from your new supporters.

How do I implement double opt-in in my Nation?

You might want to make the least expensive first. Here's how.

How can I change the order of my tickets on an event page?

If you are limiting the number of tickets per purchase there are a few theme tweaks needed.

How do I set a maximum for number of tickets purchased?

How to embed a widget or image between content text in a page or email blast

You know your purpose, now its time to design your site and tell the world.

Make your website your own

NationBuilder offers a large selection of page types that offer you rich features for developing your community!

Build your first page

Every action page has settings that can be automated when a visitor takes action on your site. These can help make your team more efficient.

Curate your action settings

Website

Nationbuilder and Quorum allow you to organise your community digitally, on the ground, and coordinate your volunteers.

How does the Quorum integration work?

Understanding the HandyNation Add-on

Most common questions about what to do once you've migrated to  NationBuilder's payment processor

Migrating to NationBuilder Payments

Receive donations directly in your nation. Once connected you can set up a donation page and log donations on people profiles.

How do I add a payment processor?

We'll be sad to see you go, but want you to have what you need well ahead of your last billing date.