FAQs

Understanding the HandyNation Add-on

Written by Katie Angelo
Updated over a week ago

NationBuilder theme documentation

Our detailed theme documentation is available on nationbuilder.com.

Written by Jay Godfrey
Updated over a week ago

NationBuilder API and Developer Documentation

Our API Documentation is available on nationbuilder.com.

Written by Jay Godfrey
Updated over a week ago

Pricing FAQs

Our most common questions on NationBuilder plans, add-ons, and bundles.

Written by Jay Godfrey
Updated over a week ago

What is a slug?

We use that word all the time! It's just the end of the link or the name of your nation.

Written by Jay Godfrey
Updated over a week ago

Why can’t I change my nation slug?

It actually makes things more complicated, so we advise against it.

Written by Jay Godfrey
Updated over a week ago

How can I reset my password?

Locked out? Hit re-set your password to get back in and back to work.

Written by Jay Godfrey
Updated over a week ago

How do I add people to my nation?

People are the heart of your organization! Add them one by one, or import from a spreadsheet.

Written by Jay Godfrey
Updated over a week ago

How do I cancel my trial/account?

We are sad to see you go - but it's easy to choose to cancel or pause in your nation settings.

Written by Jay Godfrey
Updated over a week ago

How do I downgrade to the Leader plan?

Information on how you can change your NationBuilder plan.

Written by Jay Godfrey
Updated over a week ago

Where can I find out what's new or been updated/fixed in NationBuilder?

New features, updates, and bug fixes in our release notes.

Written by Jay Godfrey
Updated over a week ago

Connecting NationBuilder to other Apps with Zapier

Zapier helps users build their own personalized, code-less workflow automations.

Written by Alex Simoes-McArtor
Updated over a week ago

What does "emailable" mean?

Written by Alex Stevens
Updated over a week ago

How do I connect Facebook/Twitter/Email to my nation?

Connect with your supporters on social media and email to see where they are interacting with you.

Written by Alex Simoes-McArtor
Updated over a week ago

How do I edit my email template?

HOWTO access the template of your emails to create a totally customized look.

Written by Jay Godfrey
Updated over a week ago

Why are emails landing in spam folders?

Sending to good lists, writing good clear emails, and asking your supporters to open and click will help.

Written by Jay Godfrey
Updated over a week ago

Integrating with Double the Donation

Configure your NationBuilder donation page to discover employer matching donation opportunities using Double the Donation (360MatchPro)

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Written by Brian Palmer
Updated over a week ago

Understanding reCAPTCHA

Donation (v2) pages are equipped with reCAPTCHA to protect your account from fraud

Written by Lauren Rowse
Updated over a week ago

How do I change which page is my home page?

Your home page is the first page that people will land on when visiting your website.

Written by Jay Godfrey
Updated over a week ago

What is the file upload size limit?

Hint: it's 10mb on pages and 20mb in the theme!

Written by Jay Godfrey
Updated over a week ago

How can I make a page jump using an anchor?

Click on key words to move around and organize a page with lots of text.

Written by Jay Godfrey
Updated over a week ago

How do I see the responses of a contact page?

Where to find the messages sent to you via your 'contact us' page.

Written by Jay Godfrey
Updated over a week ago

What fields can I write to from a signup form?

Written by Jay Godfrey
Updated over a week ago

How do I add a tracking pixel to my site?

Track the behavior of your users using a tracking pixel.

Written by Jay Godfrey
Updated over a week ago

How do I make a double confirmation page?

Ask your supporters to be super sure they want to hear from you.

Written by Jay Godfrey
Updated over a week ago

How can I change the order of my tickets on an event page?

You might want to make the least expensive first. Here's how.

Written by Jay Godfrey
Updated over a week ago

How do I set a maximum for number of tickets purchased?

If you are limiting the number of tickets per purchase there are a few theme tweaks needed.

Written by Jay Godfrey
Updated over a week ago

How do I use an ActBlue page other than the entity donation page?

ActBlue pages are a little different than NationBuilder payments.

Written by Jay Godfrey
Updated over a week ago

How to embed a widget or image between content text in a page or email blast

Written by Lauren Rowse
Updated over a week ago

How does the Quorum integration work?

Nationbuilder and Quorum allow you to organise your community digitally, on the ground, and coordinate your volunteers.

Written by Flore
Updated over a week ago

Migrating to NationBuilder Payments

Most common questions about what to do once you've migrated to NationBuilder's payment processor

Written by Katie Angelo
Updated over a week ago

How do I add a payment processor?

Receive donations directly in your nation. Once connected you can set up a donation page and log donations on people profiles.

Written by Jay Godfrey
Updated over a week ago